Maintenance Management Level 3

Maintenance Leadership 3-days

Essential Leadership skills are necessary to operate maintenance with maximal efficiency, lowest cost and highest levels of reliability. The science and art of leadership is covered here. Program includes a 125 page spiral bound work book
Many topics are covered to aid the supervisor in their effectiveness: How to increase the amount of work you get done through introductory time management techniques. Learn to effectively deal with difficult people. Learn basics of planning and scheduling, How to know the strengths and weaknesses of your work group. How to set-up a work schedule that adds to the productive day, reduces confusion and helps get your users rooting for you. How to supervise friends and older employees successfully and sensitively. Identify the great PM inspector within you crew. How to take seminars and retain more information.
Some of the things you will learn
  • Proven methods for handling problems with difficult employees, vendors, and coworkers
  • Specific ways to make the change from technician to supervisor quickly and effectively
  • Easy-to-implement techniques to improve your workers' productivity
  • How to use preventative maintenance to better control breakdowns
  • Guidelines for assessing your existing PM system to identify improvements
  • The 1-2-3s of dealing with complaints, discipline, and termination
  • How you should prioritize your PM task list and what tasks you can eliminate
  • How to recognize the signs that an employee is about to quit
  • Up-to-date information on low-cost, high-technology predictive maintenance techniques
  • How to optimize your particular strengths and minimize your weaknesses
  • Proven techniques to teach you how to control your reactions in high-stress situations and to help you make the best decisions at those critical moments
  • The three basic rules of managing employees so that you motivate your workforce to perform at the highest level possible
  • The best way to present what you have learned at this seminar so that management will see it (and you) in a positive light
  • What every supervisor should know about computerized maintenance management

Course Agenda - Day 1

Attributes of a great maintenance supervisor:
• What is the goal of the class- Increased effectiveness as a supervisor
• Effectiveness as a supervisor requires a balance of good technical, management and people skills.
Action Master System of training: Using the 3-part Action Master List techniques are introduced to make any supervisor a better student in any training they take.
• How to use the Action Master List
• How to write a seminar report
• Importance of getting into action
Basic motivation (exercise):
• What motivates maintenance workers, and how do we use that understanding for good results?
• Lists created of how to motivate workers.
• Case histories and discussion help participants understand motivation from their own real life examples.
Leadership evaluation clinic (exercise): Each supervisor or manager brings something unique to their situation.
• We guide participants through a self-assessment process to understand their supervisory strengths and where they need development.
• Identify where they have weaknesses that could be exploited by subordinates or peers.
• Incorporate results into each participant’s action plan.
Maintenance planning (Case study): This course features an overview of the basic maintenance planning process and outcomes.
• Why plan maintenance jobs?
• How to plan maintenance jobs
• How to estimate
• Actual planning exercise introduced.
• Short and long-term techniques are covered;
• Matching strategy to technique; overcoming problems in implementation.
Maintenance scheduling: This course features an overview of the basic maintenance scheduling process.
• Basics: How to schedule a maintenance shop
• Results- more work complete with less effort.
• Why scheduling is where the return on investment is from planning and scheduling.

Course Agenda - Day 2

Role Models (exercise and homework): A look at the function of role models, positive and negative, and a discussion of how to put role modeling principals into good use in the workforce.
• People’s ideas about supervision do not come from a vacuum- Where do they come from?
• What are the attributes you took on
• What is the impact of negative role models
• You are a role model now.
Decision making, delegation and the One Minute Manager (exercise): The best management techniques and tips adapted for the maintenance environment. Exercise in effective decision making
• Decision making model for quick decisions
• Decision making for longer term decisions when you have some time
• How to delegate
• Overcoming barriers to delegation
The complete PM (Preventive Maintenance) cycle (several short exercises): A complete PM cycle is a highly efficient tool for organizing all maintenance activities.
• Procedures and checklist are included to install new PM system or revise existing one.
• Elements of a successful PM system
• Who makes the best PM person
• How to insure the PMs are done as designed
• Information on the benefits of PM.
Short course in computerization (CMMS) (exercise): Many organizations have wrestled with computerized maintenance systems; few are satisfied with the results.
• How a good CMMS works
• Improving the work order system
• Training curriculum for work order system
• Tips and tricks for getting greater returns from existing systems.
Coping with difficult people (exercise): Successful interactions with difficult people and situations are a key task for supervisors.
• Participants are coached through a process to maximize the probability that the outcome will be positive.
• Participants identify their hot buttons (things that bother them)
• 5 steps to managing g difficult people

Course Agenda - Day 3

PdM and Condition-based maintenance (examples provided): This section discusses various equipment inspection modes
• Vibration analysis
• Infrared
• Ultrasonic
These techniques are used among world-class organizations.
• Provides guidelines for their appropriate use.
Staffing problems of the maintenance supervisor (case studies-exercise):
This section will focus on the issues covered include
• Disciplinary problems
• Termination
• Supervising older and younger employees
• Supervising friends
• Substance abuse, and topics brought up by participants.
Supervisor Time Management (exercise): Introduction to tested time management techniques,
• What are your goals for time management?
• What is important to you to do that you don’t have time for?
• Determine how you spend your time
• 10 key time savers tailored to the maintenance leaders particular needs.
• Making meetings more effective: Managers manage meetings as well as people, but few of them understand how to manage them as effective communications devices.
• We cover some of the best strategies for avoiding time wasters
• Energizing participants to move forward.

Action Plan: The course ends with participants creating and committing to a personalized action plan for use when they return to work.
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